Policies



Cancellations:
We require six (6) hours notice for any changes or cancellation or 50% of the service will be charged. All no call / no show will result in full charges for any services scheduled. Our therapist reserves your appointment time to serve you and we do turn away other clients when someone has booked a specific time therefore any cancellation less than 6 hours will be charged regardless of circumstance. Thank you for understanding.

Appointments:
All appointments will require reservation with a credit card number and gift card number. We require at least 6 hr. cancellation notice otherwise 50% of service scheduled will be charged. If you are a "no call/ no show" we will charge the full fee for any services scheduled. .

Parties:
Any parties of 4 or more will require a $100 non-refundable deposit that will be applied to total upon check out of party. If services are cancelled the $100 is not refundable. There is a 48 hour cancellation or change policy on all services. Any cancellations within 48 hours of services will be charged full amount of services as we have reserved these days and times for your party of 4 or more.

Late Arrivals:
We regret that late arrivals will not receive an extension of scheduled service time and will be responsible for the full service fees. To insure that you receive the full length of your services, we suggest that you arrive 30 minutes before your appointment time.

Cell Phones:
To ensure a more relaxing experience, we suggest that all cell phones be turned off or muted during the service.

Attire:
You will receive a robe & slippers to wear between treatments and a locker for your personal belongings.

Payment & Gratuities:
In addition to cash, we also accept Visa, MC, Discover, and American Express cards.  Checks are not accepted for payment.  All prices subject to change and gratuities are not included (20% is customary and cash is preferred).

Gift Certificates:
Gift certificates may be redeemed for services or products. Please advise us that you have a Gift Certificate when making your appointment. Gift Certificates must be presented at time of appointment and will not be replaced if lost or stolen. Gift Certificates may not be redeemed for cash value. Gift certificates are non-refundable and will expire 1 year from date of purchase..
 
*All clients will be draped to insure modesty.